It’s not long until Black Friday, and we know you’ll want to know what we’re planning. Our offers are always a closely guarded secret (but trust us, they will be good), so here are all the details to help you get prepared.

When is Black Friday?
Put it in your diary: Friday 26th November 2021 - midnight CET. This is when we launch our unique offers and a special Black Friday collection with new items that are not in store yet. 

However, we do have something special for our Inner Circle members that have signed up to our Black Friday email list. You will receive early access on Saturday 20th November 2021 to shop with a special discount. We got limited stock, so make sure to get on this email list to secure your early access. 

Sign up here: https://culture28.com/pages/blackfriday.

What products are included?
We will have discounts up to 55% off across all our product ranges - t-shirts, hoodies, winter jackets and everything else. Make sure to start your preparation early and set up your Wishlist. If you create an account on our website, you can add all the products you love to your Wishlist to make sure you got everything you need. 

Our customer service
As this will be an extraordinary period, we are working extra hard to provide you the customer service that you are used to from us. However, it can happen that there will be a delay in our responses through email and DMs at this time of the year. Our agents will work around the clock to provide you a response as fast as possible.

We do want to advise you to create your Wishlist during the following days and contact our customer service team beforehand with any questions, from sizing to shipping, to ensure that you will not have to wait too long to get your questions answered. 

In addition, make sure to keep an eye on your Spam folder as well, to ensure that you will not miss any necessary information. 

Checkout and payment methods
Due to increasing traffic to our website, it might happen that you will experience a delay during checkout. In this case, we advise you to not refresh your page as this will only take longer. 

In terms of payment methods, we offer a wide range of standard payment methods that are used worldwide, which includes: Klarna, iDeal, all creditcards, PayPal, AmazonPay, Apple Pay, Soft, EPS and more. You are also able to fulfill your payment with selected cryptocurrencies like Bitcoin, Ethereum, Litecoin and more. 

Can I use additional discount codes?
We’re afraid not. You will not be able to use additional discount codes in conjunction with Black Friday and Cyber Monday discounts. But don’t worry, offers will be great anyway.

However, you are able to use gift cards and store credits. 

Can I change or cancel my order?
Unfortunately, due to this extremely busy period, we are unable to change or cancel your order. We advise you to create your Wishlist in time to ensure that you will get the right items in the right size and color. 

What do I need to know about Shipping?
Shipping will be no different during Black Friday. After processing your order, your item will be shipped and you will receive an email with all the tracking information you will need. Please keep an eye on your spam folder as well to ensure that you do not miss any information regarding your order. 

As we currently already have, there is PREMIER shipping and Standard shipping:

  • PREMIER shipping is available for the PREMIER Collection - these items are shipped with our 2-3 (business) day PREMIER shipping. This is free for orders above €50 for selected countries. 
  • All other items are shipped with Standard shipping, which takes 5-10 business days for selected countries. This is free worldwide.

No worry, you can combine items with PREMIER shipping and Standard shipping in 1 order.

Please keep in mind that if you have ordered multiple items, it might happen that you will receive your order in multiple shipments. 

You can find more information regarding our Shipping policy here: https://culture28.com/pages/shipping-and-delivery

How about returns?
Our Return policy regarding Black Friday will be as you are used to. You will be able to return your items within 28 days of the delivery of all your items. Make sure to follow the process of returning your items according to our Return policy. You can find more information here: https://culture28.com/pages/returns.

Will you also have offers on Cyber Monday?
In case you completely miss Black Friday, we are also preparing some offers for Cyber Monday. This is on the 29th November 2021 and we will make sure to update you on this through our newsletters.