BIGGEST EVENT OF THE YEAR!

It’s not long until Black Friday, and we know you’ll want to know what we’re planning. Our offers are always a closely guarded secret (but trust us, they will be good), so here are all the details to help you get prepared.

When is Black Friday?
Put it in your diary: Friday 25th November 2022 - midnight CET. This is when we launch our unique offers and a special Black Friday collection with new items that are not in store yet. 

However, we do have something special for our Inner Circle members that have signed up to our Black Friday email list. You will receive early access on Thursday 24th November 2022 to shop with a special discount. We got limited stock, so make sure to get on this email list to secure your early access. 

And in case you are sleeping on Friday the 25th, you will have a second chance for crazy discounts on Cyber Monday, 28th November 2022. Can’t wait till then? Head over to Sale and shop now up to 60% off. 

FAQ

We will have discounts up to 55% off across all our product ranges - t-shirts, hoodies, winter jackets and everything else. Make sure to start your preparation early and set up your Wishlist. If you create an account on our website, you can add all the products you love to your Wishlist to make sure you got everything you need. 

You will not be able to use additional discount codes in conjunction with Black Friday and Cyber Monday discounts. But don’t worry, offers will be great anyway.

However, you are able to use giftcards and store credits. 


As this will be an extraordinary period, we are working extra hard to provide you the customer service that you are used to from us. However, it can happen that there will be a delay in our responses through email and DMs at this time of the year. Our support heroes will work around the clock to provide you a response as fast as possible.

We do want to advise you to create your Wishlist during the following days and contact our customer service team beforehand with any questions, from sizing to shipping, to ensure that you will not have to wait too long to get your questions answered. 

In addition, make sure to keep an eye on your Spam folder as well, to ensure that you will not miss any necessary information. 


Due to increasing traffic to our website, it might happen that you will experience a delay during checkout. In this case, we advise you to not refresh your page as this will only take longer. 

In terms of payment methods, we offer a wide range of standard payment methods that are used worldwide, which includes: Klarna, iDeal, all creditcards, PayPal, AmazonPay, Apple Pay, Soft, EPS and more. You are also able to fulfill your payment with selected cryptocurrencies like Bitcoin, Ethereum, Litecoin and more. 


Unfortunately, due to this extremely busy period, we are unable to change or cancel your order. We advise you to create your Wishlist in time to ensure that you will get the right items in the right size and color. 


Shipping will be no different during Black Friday. After processing your order, your item will be shipped and you will receive an email with all the tracking information you will need. Please keep an eye on your spam folder as well to ensure that you do not miss any information regarding your order. 

As we currently already have, there is PREMIER shipping and Standard shipping:
- PREMIER shipping is available for the PREMIER Collection - these items are shipped with our 1-5 (business) day PREMIER shipping. This is free for orders above €100 for The Netherlands. For other selected countries orders above €150 will be shipped for free.
- All other items are shipped with Standard shipping, which takes 5-10 business days for selected countries. This is free worldwide.

No worry, you can combine items with PREMIER shipping and Standard shipping in 1 order.

Please keep in mind that if you have ordered multiple items, it might happen that you will receive your order in multiple shipments. 

You can find more information regarding our Shipping policy here: https://culture28.com/pages/shipping-and-delivery


Our Return policy regarding Black Friday will be as you are used to. You will be able to announce your return within 14 days of the delivery of all your items. After you have received the return instructions, you will have 14 days to make sure that the items are delivered at our return address. Do not forget to check our full Return policy, you can find more information here: https://culture28.com/pages/returns