We are CULTURE 28 and we are based in the Netherlands. We focus primarily on streetwear.

You can reach us through our social media channels or our email: support@culture28.com. We try to respond within 24 hours.

Each of our products has an individual size chart. Please use the specific chart to determine your best fit. All size charts are in centimetres. Please take an error margin of 1-3 cm into account, since most of our products are measured by hand.

If you would like to receive advice regarding your required size, do not hesitate to email us. 

We accept secure payment through iDEAL, Apple Pay, PayPal, Bancontact, Klarna and accept all major credit and debit cards through our secure payment gateway.

Once you’ve placed your order, you will receive a confirmation email with your order number. Once our team has processed your order and your items are shipped, you will receive a second email with a track-and-trace number.

Since we want to make sure that you will receive your items as soon as possible, we will start processing your order as soon as we receive it. This means that once your order has been placed, there is little chance to edit or cancel it.

Always try to contact us by email as soon as possible with your request. We will let you know whether changes are possible.

Please do not refuse the package when it gets delivered if you would like to be refunded. We do not take responsibility for packages that have been rejected by the recipient. Rejecting the package for any reason, will prohibit you from receiving a refund.

We are sorry if you have received an incorrect or faulty item. We strive to achieve 100% satisfaction when our customers receive their favorites. In order to get this sorted for you, please email us the following info:

• Your name
• Your order number
• Picture of the fault/incorrect item
• Product name (this can be found on your order confirmation email)

All our orders are shipped from the Netherlands through DHL. View the shipping costs and transit times below per country. Transit Time

Zone 1 | €4,95 (1-3 Business days)
Free shipping for orders over €150— The Netherlands

Zone 2 | €6,95 (2-3 Business days)
Free shipping for orders over €150— Austria, Belgium, Germany

Zone 3 | €16.95 (2-5 Business days)
Free shipping for orders over €150— Czechia, Denmark, Estonia, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Zone 4 | €24.95 (3-8 Business days)
Free shipping for orders over €150— Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Finland, Greece, Greenland, Iceland, Isle of Man, Liechtenstein, North Macedonia, Norway, Romania, Serbia, United States

Zone 5 | €34.95 (4-8 Business days)
Free shipping for orders over €200— Australia, Canada, Cyprus, New Zealand

Zone 6 | €34.95 (5-10 Business days)
Free shipping for orders over €200— Rest of the World

We currently have several shipping facilities in The Netherlands. Depending on your location, we will ship your order from one of them. 

We do our best to be as efficient as possible and ship from the facility closest to you, to reduce our impact on the environment and minimize shipping time. 

There is almost a zero chance that your order will have any additional fees added after you have paid for your item, and it has been shipped. If this is the case, CULTURE 28 is not responsible for any duties and taxes. The added duties and taxes in the destination country are the responsibility of the buyer. If there is any issue with this, feel free to contact us.

Please do not refuse the package when it gets delivered if you would like to be refunded. We do not take responsibility for packages that have been rejected by the recipient. Rejecting the package for any reason, will prohibit you from receiving a refund.

If you are not at home when your package is delivered, the courier will leave a card or send an email with more information about where your order is, how to pick it up, or how to make a new delivery appointment. Also check your tracking code for more information about this.

If your order will be returned back to sender due to non-collection, we are not responsible for the additional costs. We will arrange a resend of your order and apply a fee for the additional shipping costs. Refunds for non-collection of orders are not possible.

You have the right to open the package and check the contents, but the product must be returned unused to us. The product must be unworn and unwashed, with all original tags attached and in the original bag.

Customers based in Europe, UK and USA are able to use our return portal. You can find the return portal here. Make sure that your return is delivered at our return address within 28 days after you have received your last item of your order. 

In case you have ordered multiple items, the stated period starts from the moment that you have received every item. Returned items received by us after the stated period, will not be accepted.

If you have any questions about the portal, or you are not able to use the portal, feel free to email us. 

For more info, take a look at our return policy.

Once we receive your return package, we will send you a confirmation of receipt via email and process your refund immediately. The refund will automatically be processed according to the payment method that you used to place the order.

Customers based in Europe, UK and USA are able to use our return portal. You can find the return portal here.

If you have any questions about the portal, or you are not able to use the portal, feel free to email us. 

Important: the address on the package is NOT our return address. We will not receive the package if you send it to that address and therefore we will not be able to refund you. 

As the shipping of a return is your responsibility, we always advise to choose for trackable shipping with insurance. Shipping insurance guarantees that your purchase amount will be reimbursed in case your package gets lost. 

No, this is not the return address. We will not receive the package if you send it to that address, and therefore we will not be able to refund you. 

This is very unfortunate, perhaps you can check the carrier that you have used to find out where your package is. Unfortunately, there is nothing that we can do to help you in this case. As long as we have not received the items that you would like to return, we are unable to process a refund. 

It could be that your return will not be accepted if it does not comply with our return policy. We will not accept a return if:

- the item(s) are not returned in their original condition and packaging. All our items are delivered in a see-through zipper bag, this is considered as the original packaging. If your item has a tag, this is also considered as the original packaging. The see-through zipper bag is not suitable to use solely as shipping packaging, as from experience, items are received damaged if only this packaging is used. The zipper bag should be intact.
- the item(s) are returned after the return period of 28 days that is stated in the returns policy. 
- the item(s) are returned damaged due to wrong package.

We will update you if we do not accept your return. May you want to receive your package back, we will ask you to cover the delivery costs. 

If you have received an email from us with the message that your return has been rejected, you are also offered to receive the items back. We will send you an invoice for the shipping costs. After we have received your payment for these shipping costs, we will ship the rejected items back to you.

Yes, you can notify us regarding this by sending us an email.