Each of our products has an individual size chart. Please use the specific chart to determine your best fit. All size charts are in centimetres. Please take an error margin of 1-3 cm into account, since most of our products are measured by hand.

If you would like to receive advice regarding your required size, do not hesitate to email us. 

Yes, all our products are gender neutral. We do not differentiate between sexes. We want to encourage our customers to wear what they like. Be who you want to be!

We accept secure payment through iDEAL, Apple Pay, PayPal, Bancontact, Klarna and accept all major credit and debit cards through our secure payment gateway.

Since we want to make sure that you will receive your items as soon as possible, we will start processing your order as soon as we receive it. This means that once your order has been placed, there is little chance to edit or cancel it.

Always try to contact us by email as soon as possible with your request. We will let you know whether changes are possible.

Please do not refuse the package when it gets delivered if you would like to be refunded. We do not take responsibility for packages that have been rejected by the recipient. Rejecting the package for any reason, will prohibit you from receiving a refund.

Once you’ve placed your order, you will receive a confirmation email with your order number. Once our team has processed your order and your items are shipped, you will receive a second email with a track-and-trace number.

We are sorry if you have received an incorrect or faulty item. We strive to achieve 100% satisfaction when our customers receive their favourites. In order to get this sorted for you, please email us the following info:

• Your name
• Your order number
• Picture of the fault/incorrect item
• Product name (this can be found on your order confirmation email)

We are proud to offer free worldwide shipping through our trusted local and international carriers. The average delivery time is 5-10 business days, depending on your location.

5-8 business days
The Netherlands, Belgium, Germany, France, Italy & United Kingdom

5-10 business days
Rest of Europe

5-10 business days
Australia, Canada, New Zealand & United States

5-12 business days
Rest of the world

There is almost a zero chance that your order will have any additional fees added after you have paid for your item, and it has been shipped. If this is the case, CULTURE 28 is not responsible for any duties and taxes. The added duties and taxes in the destination country are the responsibility of the buyer. If there is any issue with this, feel free to contact us.

Please do not refuse the package when it gets delivered if you would like to be refunded. We do not take responsibility for packages that have been rejected by the recipient. Rejecting the package for any reason, will prohibit you from receiving a refund.

If you are not at home when your package is delivered, the courier will leave a card or send an email with more information about where your order is, how to pick it up, or how to make a new delivery appointment. Also check your tracking code for more information about this.

If your order will be returned back to sender due to non-collection, we are not responsible for the additional costs. We will arrange a resend of your order and apply a fee for the additional shipping costs. Refunds for non-collection of orders are not possible.

You have the right to open the package and check the contents, but the product must be returned unused to us. The product must be unworn and unwashed, with all original tags attached and in the original bag.

To initiate a return, please contact us via email at support@culture28.com. Once your return request is approved, we’ll provide you with the necessary return address and instructions. Please ensure that your return reaches our return address within 14 days of approval.

As soon as we have received your returned item(s), we will give you a full refund through the original payment method. 

For more info, take a look at our return policy.

We do not offer exchanges. If you would like a different size, colour, or item, please place a new order. For any questions or assistance with returning your current item, feel free to contact us at support@culture28.com.

Once we receive your return package, we will send you a confirmation of receipt via email and process your refund immediately. The refund will automatically be processed according to the payment method that you used to place the order.

To initiate a return, please contact us via email at support@culture28.com. We will provide you with the correct return address and instructions via email.

Important: The address on the package is NOT our return address. If you send your return to that address, we will not receive the package and will be unable to process your refund. If you have any questions, feel free to reach out to us.

As the shipping of a return is your responsibility, we always advise to choose for trackable shipping with insurance. Shipping insurance guarantees that your purchase amount will be reimbursed in case your package gets lost. 

No, this is not the return address. We will not receive the package if you send it to that address, and therefore we will not be able to refund you. 

It could be that your return will not be accepted if it does not comply with our return policy. We will not accept a return if:

- the item(s) are not returned in their original condition and packaging. All our items are delivered in a see-through zipper bag, this is considered as the original packaging. If your item has a tag, this is also considered as the original packaging. The see-through zipper bag is not suitable to use solely as shipping packaging, as from experience, items are received damaged if only this packaging is used. The zipper bag should be intact.
- the item(s) are returned after the return period of 14 days that is stated in the returns policy. 
- the item(s) are returned damaged due to wrong package.

We will update you if we do not accept your return. May you want to receive your package back, we will ask you to cover the delivery costs. 

If you have received an email from us with the message that your return has been rejected, you are also offered to receive the items back. We will send you an invoice for the shipping costs. After we have received your payment for these shipping costs, we will ship the rejected items back to you.

Yes, you can notify us regarding this by sending us an email.

Klarna is an independent payment provider that we offer in our online store. It offers a payment method that allows you to delay your payment up to 30 days later (Pay Later), pay in 2 months (Financing) or split the cost in 3 payments (Pay in 3). CULTURE 28 has no influence over whether your payment will be accepted or not. If you have any trouble with your payment, please contact Klarna Customer Service. 

If you are choosing Klarna as your payment method, please remember to spend responsibly. We want you to enjoy your items guilt-free, without any problems.

There is no minimum spend, just add the items to your basket and choose Klarna as your payment method during checkout. If you have a gift card, and you are spending more than the amount that is on the gift card, you can pay the remainder by using Klarna.

It is not possible to purchase a gift card with Klarna. 

There could be various reasons why your payment might be declined by Klarna. We recommend to contact Klarna Customer Service to find out what the problem is.

To return your items, you can just follow our Return Policy. As soon as we have received and processed your return (within the timeframe stated in our Return Policy) and you have not paid your invoice of Klarna yet, Klarna will send you an updated version. If you already paid your Klarna invoice, you will receive a refund from Klarna for the item(s) you have returned.