Do I have to pay duties or taxes?
There is almost a zero chance that your order will have any additional fees added after you have paid for your item, and it has been shipped. If this is the case, CULTURE 28 is not responsible for any duties and taxes. The added duties and taxes in the destination country are the responsibility of the buyer. If there is any issue with this, feel free to contact us.
Please do not refuse the package when it gets delivered if you would like to be refunded. We do not take responsibility for packages that have been rejected by the recipient. Rejecting the package for any reason, will prohibit you from receiving a refund.
What happens if I am not at home when my order is delivered?
If you are not at home when your package is delivered, the courier will leave a card or send an email with more information about where your order is, how to pick it up, or how to make a new delivery appointment. Also check your tracking code for more information about this.
If your order will be returned back to sender due to non-collection, we are not responsible for the additional costs. We will arrange a resend of your order and apply a fee for the additional shipping costs. Refunds for non-collection of orders are not possible.