TRACK MY ORDER

When you order multiple items in one order, these may be shipped separately so these can get delivered faster to you. Especially, if you have an order mixed with items from our PREMIER Shipping collection and items that are delivered with standard shipping, you will receive the items separately. You are able to identify the PREMIER Shipping items by the product page. 

If you have not received all the items within the expected delivery date that is stated on the track & trace page, please contact us at support@culture28.com within 30 days, so we can look into it. 

There is almost a zero chance that your order will have any additional fees added after you have paid for your item, and it has been shipped. If this is the case, CULTURE 28 is not responsible for any duties and taxes. The added duties and taxes in the destination country are the responsibility of the buyer. If there is any issue with this, feel free to contact us.

Please do not refuse the package when it gets delivered if you would like to be refunded. We do not take responsibility for packages that have been rejected by the recipient. Rejecting the package for any reason, will prohibit you from receiving a refund. 

Your order will only be delivered within 3 days when you purchase item(s) from our PREMIER COLLECTION.

If you choose this option at checkout, your package is insured against loss/theft. This means that your order does not arrive within 3 days! Your order will only arrive within 3 days if you purchase item(s) from the PREMIER COLLECTION

If you are not at home when your package is delivered, the courier will leave a card or send an email with more information about where your order is, how to pick it up, or how to make a new delivery appointment. Also check your tracking code for more information about this.

If your order will be returned back to sender due to non-collection, we are not responsible for the additional costs. We will arrange a resend of your order and apply a fee for the additional shipping costs. Refunds for non-collection of orders are not possible.